800.536.8766
info@ctx-xerox.com
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Support

Our superior customer service is largely responsible for our solid reputation and high customer loyalty.

CTX has built a rock solid service reputation by responding to customer needs very quickly and by having trained and experienced technicians with ample parts to solve the problem on our first visit to your office.

Our award-winning service department is the most talented and knowledgeable force in the Washington marketplace, boasting technicians who are masters of document management, copier, and printer technologies.

Our technical staff:

  • Highly certified and skilled
  • Has an average of 15 years experience
  • Is factory-certified and receives extensive real-time manufacturer training on new products and models
  • Carries an extensive inventory of replacement parts to minimize your down-time
  • Has extremely low turnover, resulting in long-term, satisfied technicians who know you and know what expectations you have in your business

The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on. Technicians are dispatched one call at a time, enabling us to re-route them in emergency situations. When you need emergency service, we’ll have a technician on-site in two to four hours or less, you have our word on it.

CTX also offers product training to customers to ensure that they are completely comfortable operating the equipment and optimize the utilization of technology available at their fingertips. CTX has built a reputation on the belief that personal (one:one) service is the way to help businesses reach peak efficiency, productivity and to ensure overall satisfaction. Just wait till you see what we can do for your business!